What are your safety practices?
We consider safety to be our number one priority. For a full list of our comprehensive safety protocols, please click here.
What level of supervision will my child receive?
The level of supervision that your child will receive will be directly related to his or her behavioral issues as required by applicable laws and regulations.
What are the qualifications of the staff caring for my child?
We ensure that all of our staff members are fully qualified before joining our team, and to do so we conduct thorough background checks as well as provide continual training. We also ensure that we have at least one staff member who is First Aid and CPR certified available to your child 24/7.
What happens if there is an emergency?
We have established best practices and risk management procedures that include emergency preparedness training and response, which our staff can utilize in the event of an emergency. Should a situation such as a natural disaster arise, a member of our team will notify you immediately. Because your child’s safety is our top priority, we will do everything in our power to keep them out of harm’s way.
May I speak with another parent who sent their child to Turn-About?
Of course! We encourage parents to communicate with one another, especially as it often helps ease the worry that comes with sending a child away for a long period of time. By either contacting us directly or visiting our Parent References page, we can provide you with the contact information needed to make connections.
What is your success rate?
We base our success on a variety of different factors, including both you and your child’s participation and willingness to make positive changes throughout the therapeutic process. To learn more about our statistical success, please visit our Outcomes page.